Thank you for choosing Formation Express for your training needs. We are committed to providing high-quality express training programs via our website, https://formationexpress.shop. Your satisfaction is important to us. Please read our refund policy carefully before making a purchase.
1. Digital Product Nature
All of our training programs and materials are delivered digitally. As such, once access has been granted or the material has been downloaded/viewed, no refunds will be issued except under specific circumstances outlined below.
2. Refund Eligibility
We offer refunds only under the following conditions:
- Duplicate Payment: If you were charged more than once for the same course.
- Non-Delivery: If you do not receive access to the course within 48 hours of purchase and we are unable to resolve the issue.
- Technical Issues: If a technical error on our part prevents you from accessing the purchased content and the issue cannot be resolved within a reasonable time frame.
- Accidental Purchase: If you contact us within 24 hours of purchase and have not accessed the course content in any way.
Please Note: We do not offer refunds for dissatisfaction due to a change of mind or unmet personal expectations once the course content has been accessed or downloaded.
3. How to Request a Refund
To request a refund, please email us at:
📧 parkeranalytica@gmail.com
Include the following details:
- Full name
- Email used for purchase
- Order number
- Reason for the refund request
Our team will review your request and respond within 3-5 business days.
4. Discretionary Refunds
In rare cases not outlined above, we may offer a refund at our sole discretion. This does not guarantee future refunds under similar circumstances.
5. Chargebacks
Filing a chargeback without first contacting us may result in immediate revocation of access to all current and future trainings. We encourage open communication and are here to resolve any concerns you may have.
6. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.
7. Contact Us
If you have any questions regarding this Refund Policy, feel free to contact us:
Email: parkeranalytica@gmail.com
Website: https://formationexpress.shop